FAQ's for WHOLESALE Customers
Frequently Asked Questions (FAQ)
Please sign up for a B2B account on this website, or call us at (310) 329-9143 to start the process of opening a wholesale account with Wood Expressions, Inc. We do require a reseller’s permit and the applicable tax ID number.
An order can be placed online, or via phone (310) 329-9143, fax (310)327-7772, email or online.
Yes, we can custom order many of our products tailored to your requests. There are minimum quantities that would apply and there is a longer waiting period for shipping. Call (310) 329-9143 or email sales@woodexpressions.com for a quote.
We accept cash, check, credit card (Visa, MasterCard, American Express and Discover), wire transfer and we can establish Net 30 terms with approved credit references.
We generally ship within 1-2 business days for all items that are in stock. For orders to ship the same day, we would recommend placing your order before 12:00pm Pacific Standard Time, but please note that same day service is not guaranteed. We will do our very best to ensure the quickest possible shipment.
FedEx, UPS & USPS Ground delivery is our standard shipping method in the United States. Depending on the situation, other shipping methods are available upon request. Please contact us at (310) 329-9143 for further information.
Yes, we ship to Canada via UPS standard ground service or we can also work with a freight consolidator. Please note that international shipments are not available on orders placed on our website, so please call us (310) 329-9143 or email us
cs@woodexpressions.comif you would like to ship internationally. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid.
If an order is shipped out via UPS, USPS or FedEx, and a valid email address is provided, Wood Expressions, Inc. will automatically send you a tracking confirmation # for your convenience. Please allow approximately 24 hours before tracking the package. If an order is shipped from a different carrier, a tracking confirmation can be provided upon request.
We try our best to keep all items in stock, but in the event an item you purchased is backordered, we will call or send you an email with a recommended substitute item. If a substitute is not available, the backordered item will be cancelled from the order.