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FAQ's for WHOLESALE Customers

Frequently Asked Questions (FAQ)

How do I set up an account with Wood Expressions, Inc.?
Please sign up for a B2B account on this website, or call us at (310) 329-9143 to start the process of opening a wholesale account with Wood Expressions, Inc. We do require a reseller’s permit and the applicable tax ID number.

How do I place an order?
An order can be placed online, or via phone (310) 329-9143, fax (310)327-7772, email or online. 

MINIMUM ORDER: $250.00 is our minimum order amount; If a wholesale order is below $250, a $7.50 or 10% service charge will be assessed, whichever is greater. 

Are custom orders available?
Yes, we can custom order many of our products tailored to your requests. There are minimum quantities that would apply and there is a longer waiting period for shipping. Call (310) 329-9143 or email sales@woodexpressions.com for a quote.

What methods of payment do you accept?
We accept cash, check, credit card (Visa, MasterCard, American Express and Discover), wire transfer and we can establish Net 30 terms with approved credit references. 

How long will it take before my order ships?
We generally ship within 1-2 business days for all items that are in stock. For orders to ship the same day, we would recommend placing your order before 12:00pm Pacific Standard Time, but please note that same day service is not guaranteed. We will do our very best to ensure the quickest possible shipment.

What shipping method do you use?
FedEx, UPS & USPS Ground delivery is our standard shipping method in the United States. Depending on the situation, other shipping methods are available upon request. Please contact us at (310) 329-9143 for further information.

Do you ship to Internationally?

Yes, we ship to Canada via UPS standard ground service or we can also work with a freight consolidator.  Please note that international shipments are not available on orders placed on our website, so please call us (310) 329-9143 or email us 

cs@woodexpressions.com

 if you would like to ship internationally. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid.


How do I check status on my order?
If an order is shipped out via UPS, USPS or FedEx, and a valid email address is provided, Wood Expressions, Inc. will automatically send you a tracking confirmation # for your convenience. Please allow approximately 24 hours before tracking the package. If an order is shipped from a different carrier, a tracking confirmation can be provided upon request.

What if my product is out of stock?

We try our best to keep all items in stock, but in the event an item you purchased is backordered, we will call or send you an email with a recommended substitute item. If a substitute is not available, the backordered item will be cancelled from the order.