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FAQ´s Retail Customers

Frequently Asked Questions (FAQ)

1. Can I change my shipping address after placing an order?

Once an order has been processed and shipped, we are unable to modify the shipping address. Please double-check your address before finalizing your order to ensure accuracy. Note that shipping fees are non-refundable for orders returned due to incorrect or insufficient address information.

2. How long does it take to process and ship my order?

Most orders are processed and shipped within 2 business days from the time we receive your order. Please note that processing times may vary depending on product availability and other factors.

3. What shipping carriers are used?

We utilize UPS, FedEx and USPS shipping services.

4. Are there additional fees for international orders?

Yes, if you are ordering from outside the United States, please be aware that customs duties, VAT, or other taxes may be applied to your order upon delivery. These fees are the responsibility of the recipient and are not included in your shipping charge.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package through the carrier's website.

6. What if my package is delayed or lost in transit?

If your package is delayed or lost, please contact us for assistance. We will work with the carrier to resolve the issue and ensure your order reaches you as quickly as possible.

7. How do I sign up for a B2B account with Wood Expressions, Inc.?

Please sign up for a B2B account on this website, or call us at (310) 329-9143 to start the process of opening a wholesale account with Wood Expressions, Inc. We do require a reseller’s permit and the applicable tax ID number.